Privacy Policy

Last updated: 2 July 2026

Termis (“we”) respects your privacy. This policy covers the termis cafe services, website, mobile app, and online store (shop.termis.co).

What we collect

Account — your mobile number (verified by one-time passcode) and the name you choose.
Orders & loyalty — what you order, your stamps, points, and rewards; delivery addresses for store orders.
Technical — basic device/browser data and identifiers needed for notifications.

How we use it

To prepare and hand over your orders, run loyalty and rewards, send transactional messages (order updates via app notification or WhatsApp), meet our tax and record-keeping obligations in Saudi Arabia, prevent fraud, and improve the service. Marketing messages are sent only with your consent — withdraw it any time in the app.

Sharing

We never sell your data. We share it only with the providers that run the service — hosting, authentication, messaging, shipping couriers for store orders, and payment providers when you pay by card — and with authorities where the law requires.

Retention & your rights

Order and invoice records are kept as long as Saudi law requires; account data for as long as your account is active. From the app you can access, correct, export, or delete your data (Settings → your account). Questions: support@termis.co.

Security

We protect your information with encrypted connections (TLS) and access controls. No method is perfectly secure, but we work to keep your data safe at all times.